2008 Forum Materials and Presentations

2008 Forum Speaker Videos:
Col. Dean Esserman, Police Chief of Providence, RI
Tom Griscom, Publisher, Chattanooga Times Free Press
Data Collection, Reporting and Understanding: Making Sense of Performance Measurement for Leaders and the Public
Inside/Outside:Perspectives on Performance Measurement in Chattanooga
Presentation by David Eichenthal, Community Research Council
Results-Based Accountability:The City of Durham's Progress in Making Sense of Performance Measurement
Presentation by Julie Brenman, City of Durham, NC
Developing Performance Measures: Best Practices in Local Government and Community Indicators
Developing Community Indicators:Experience from the State of Chattanooga Region Report
Presentation by Eileen Robertson-Rehberg, Community Research Council
Performance Measuresin Metro Nashville Government Presentation by William Aaron, Metro Nashville Government
Using 311 to Measure Citizen Satisfaction
State of PracticeHow Cities and Counties Around the US are Using 311
Presentation by David Eichenthal, Community Research Council
Citizen Contacting, 311,the Web and Improving Local Governments Presentation by John Thomas, Georgia State University
Using Data for Budgets, Planning, and Accountability: Two Different Perspectives
Performance Budgetingin Metro Nashville Government
Presentation by William Aaron, Metro Nashville Government
Using Data for Budgets(and Problem-Solving): Public Purpose Decision Making beyond the Public Sector Presentation by Phyllis Betts, Center for Community Building and Neighborhood Action, University of Memphis